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PolyWorks Support FAQ’s

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PolyWorks Support FAQ’s

PolyWorks System Requirements

Minimum System Requirements*
CPU: Dual-core CPU

  • RAM: 4 GB
  • Graphics cards: Hardware-accelerated, professional OpenGL graphics card (such as a NVIDIA Quadro series card) equipped with 1 GB of memory
  • Operating system: 64-bit Windows 7, 8.1 or 10, Professional Edition
  • Input device: Two-button mouse with wheel


*These requirements are adequate if you are planning to use single-point probing devices and your CAD model file sizes are smaller than 50 MB.

Recommended System Requirements*
CPU: Quad-core CPU

  • RAM: 32 GB
  • Graphics card: NVIDIA Quadro series graphics card equipped with 2 GB of memory
  • Operating system: 64-bit Windows 7 or 8.1, Professional Edition
  • Input device: Two-button mouse with wheel

*This configuration covers a broad range of applications by offering the performance required when importing larger CAD models or laser scanning large parts with high resolution. If you have doubts about the best system configuration for your type of application, contact our technical support team.



Available Single-Point Measuring Device Plug-ins
  • Articulated arms: Cimcore, Faro, Garda, Hexagon, Kreon, Nikon, Romer
  • Handheld, optically tracked devices: Aicon, Creaform, Geodetic, Metronor, Nikon, NDI, Steinbichler
  • Laser trackers: API, Faro, Leica
  • Manual CMMs: I++, Deva, MZ1060, Renishaw, Samsoft
  • Theodolites: Leica TDRA6000
Available Point Cloud Digitising Device Plug-ins
  • Creaform VXscan
  • Faro 3D Imager
  • Faro Laser Line Probe
  • Hexagon PC-DMIS Scanning
  • KREON Scanner
  • Konica Minolta RANGE7
  • Laser Design Surveyor Scanner
  • Leica T-Scan
  • NDI Scan TRAK
  • Nikon Metrology Laser Radar
  • Nikon Metrology Scanner
  • Perceptron ScanWorks Scanning
  • Perceptron ScanWorks xyz Scanning
  • Romer Absolute Arm Scanning Peripheral
  • Steinbichler L-Scan
  • Steinbichler Probe Scanner
  • Steinbichler T-Scan CS
  • Steinbichler T-Scan/Optotrak

Windows 7, 8 & 10 Professional Set Up

Professional set up
You must modify certain settings of the Windows software. Log on to the computer as Administrator and follow these steps:

1. In the control Panel, choose User Accounts
2. Click Change User Account Control Settings.
3. Drag the slider to the Never notify position.
4. Click OK
5. Windows 8 only:

In the Control Panel, choose Administrative Tools and double-click Local Security Policy.
In the left part of the window, double-click the Security Settings branch to expand it, double-click Local Policies, then click Security Options.
In the right part of the window, disable the User Account Control: Run all administrators in Admin Approval Mode policy.

6. Restart your computer.
7. Once the PolyWorks installation is complete, restore the settings to their original value.

Dell Precision Mobile Workstation Display Performance

Display Performance
It has come to our attention that the default configuration of some Dell Precision mobile workstations (e.g., M6700), which are equipped with an integrated graphics card and a specialised NVIDIA® Quadro® card, may be set to use only the integrated graphics card. This default configuration results in a dramatic loss of performance for rendering in the PolyWorks® 3D scene and makes unavailable a new PolyWorks option that further increases rendering speed by optimising the specialised graphics card resources.

The find out how to verify which graphics card is used on your mobile workstation and, if necessary, how to change the current configuration click here


Supported Languages
  • Chinese (Simplified and Traditional)
  • Czech
  • English
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Polish
  • Portuguese
  • Russian
  • Spanish


Supported Point Cloud File Formats
Planar Grids/Meshes


  • 3D Scanners
  • Breuckmann
  • CogniTens
  • Cyberware
  • Genex
  • GOM
  • Holovision
  • Hymarc
  • InnovMetric’s PIF
  • Konica Minolta
  • Kreon
  • nub3d
  • Opton
  • ShapeGrabber
  • Solutionix
  • Steinbichler
  • ViALUX
  • Voxelan
Unorganised Point Clouds
  • Text
  • IGES
  • LAS
Line Scans
  • 3D Scanners
  • InnovMetric’s PSL
  • Kreon
  • Leica
  • Metronic
  • Perceptron
  • Steinbichler
Spherical Grids
  • 3rd Tech
  • Faro
  • iQvolution
  • Leica
  • Mensi
  • Optech
  • Riegl
  • Surphaser
  • Topcon
  • Z+F
Supported CAD File Formats
  • CATIA V6, V5, and V4
  • NX (UG)
  • Creo (Pro/E)
  • Inventor
  • SolidWorks
  • ACIS
  • IGES
  • JT
  • Parasolid
  • STEP
  • VDA-FS
Supported Polygonal Model File Formats
  • DXF (write-only)
  • JT
  • Nastran
  • OBJ
  • PLY
  • POL (InnovMetric’s binary format )
  • STL (ASCII and binary)
  • VRML 2.0

Dongle Insurance

Dongle Insurance
Lost dongles with permanent keys will be replaced for a fee equivalent to 100% of the current cost of a new license.
Please can ALL PolyWorks dongles be insured so you are covered in the event of losing your dongle.

PolyWorks Help Files

Your Help Files

Please read the PolyWorks Essentials Document which has instructions on how to use all the features in your PolyWorks Module. This can be found in the help menu at the top of your PolyWorks workspace.

Also in the help menu you can find a comprehensive Reference Guide for Inspector & Modeler. This can also be found by clicking on help (?) in the top right corner of the dialogue zone. This will access the information in the reference guide at the correct page corresponding to the current function.


Is it possible to zoom on a particular area in the 3D scene using the mouse wheel?
Yes. Hold the SHIFT key while you roll with the mouse wheel and the zoom will be performed at the pointer position.


I have problems displaying graphical information and the mouse operations do not seem to work as expected. What should I do?
The problem is very likely related to the video card setup. Make sure that the latest driver for the card is installed on the computer, reduce or disable the card’s hardware acceleration, and make sure the “Enable write combining” item is not set.

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