Annual Support Contract
PolyWorks® Annual Support Contract (ASC)
Essential for making the most of your PolyWorks® software
A valid Annual Support Contract (ASC) welcomes you to the world of PolyWorks® by granting you access to exclusive perks including unlimited PolyWorks® technical support.
What’s Included with a PolyWorks® Annual Support Contract (ASC)
PolyWorks® Technical Support LineGet help
Whether you’re new to PolyWorks® or an experienced User, you can always rely on the expertise of our highly skilled technical support specialists to resolve your queries. We find solutions to problems that arise and guarantee a fast response rate, even if this involves liaising with your hardware providers to get answers as quickly as possible.
If you are under a valid maintenance contract and require support, let us help.
24/7 access to the Innovmetric PolyWorks® Technical Support Zone (TSZ)Access to the Innovmetric Technical Support Zone (TSZ)
The Innovmetric Technical Support Zone provides you with a variety of resources including:
A knowledge base with PolyWorks® tutorials and videos;
The ability to confidentially exchange data for troubleshooting issues;
A variety of useful macro scripts developed by the PolyWorks® Technical Support Team;
Annual onsite visitLearn more about our consultancy service
Request a free consultancy day on us! We can offer advice and help you to get the most out of your software.
PolyWorks® UpdatesCheck you’re running the latest version
Download the latest PolyWorks® updates as they become available, helping you to keep up-to-date with new features and take full advantage of their exciting capabilities.
Priority Invitation Annual EventThe PolyWorks Update Training and Metrology Show
The PolyWorks® Launch Event presents the annual release of PolyWorks® software, introducing you to its new capabilities. This is a great opportunity to learn the latest features, quiz our expert Engineers and network with other Users. Remaining under a valid maintenance contract not only guarantees you a place but also gives you priority registration before it opens to everyone else.
Checkout the latest on:
Free weekly drop-in sessionsBook an appointment
Take advantage of our PolyWorks® Engineers’ expertise by booking a free drop-in session at our offices in Barford. If you require some guidance, practical support or just want to speak to the experts then get in touch now. Available every Friday, simply book an appointment and let us help.
Remote AccessGet started with Fast Support
Using GoToAssist, we can offer online remote support to help guide you and find the answers you need
Predictable BudgetingCheck out the latest available version
PolyWorks® Annual Support Contracts (ASC) are renewed each year allowing you to introduce predictable annual payments into your budget planning cycle. This ensures you always have access to the latest version of software.
Check out our FAQs page for a quick-fix solution.
How it works
The first year of your PolyWorks® Annual Support Contract (ASC) is automatically included with every license purchased
After the first year, your PolyWorks® support contract is renewed annually
How to renew
A quote is automatically sent 2-3 months prior to your current maintenance expiry date. If your maintenance has lapsed and you would like to renew your contract, contact us now!