Annual Support Contract

PolyWorks® Annual Support Contract (ASC)

Essential for making the most of your PolyWorks® software

A valid Annual Support Contract (ASC) welcomes you to the world of PolyWorks® by granting you access to exclusive perks including unlimited PolyWorks® technical support.

PolyWorks® Annual Support Contract (ASC)
What’s Included with a PolyWorks® Annual Support Contract (ASC)

What’s Included with a PolyWorks® Annual Support Contract (ASC)

  • PolyWorks® 
Technical Support Line

    PolyWorks® Technical Support Line

    Whether you’re new to PolyWorks® or an experienced User, you can always rely on the expertise of our highly skilled technical support specialists to resolve your queries. We find solutions to problems that arise and guarantee a fast response rate, even if this involves liaising with your hardware providers to get answers as quickly as possible.

    If you are under a valid maintenance contract and require support, let us help.

    Get help
  • 24/7 access to the Innovmetric PolyWorks®  Technical Support Zone (TSZ)

    24/7 access to the Innovmetric PolyWorks® Technical Support Zone (TSZ)

    The Innovmetric Technical Support Zone provides you with a variety of resources including:

    A knowledge base with PolyWorks® tutorials and videos;

    The ability to confidentially exchange data for troubleshooting issues;

    A variety of useful macro scripts developed by the PolyWorks® Technical Support Team;

    Access to the Innovmetric Technical Support Zone (TSZ)
  • Annual onsite visit

    Annual onsite visit

    Request a free consultancy day on us! We can offer advice and help you to get the most out of your software.

    Learn more about our consultancy service
  • PolyWorks® Updates

    PolyWorks® Updates

    Download the latest PolyWorks® updates as they become available, helping you to keep up-to-date with new features and take full advantage of their exciting capabilities.

    Check you’re running the latest version
  • Priority Invitation Annual Event

    Priority Invitation Annual Event

    The PolyWorks® Launch Event presents the annual release of PolyWorks® software, introducing you to its new capabilities. This is a great opportunity to learn the latest features, quiz our expert Engineers and network with other Users. Remaining under a valid maintenance contract not only guarantees you a place but also gives you priority registration before it opens to everyone else.

    Checkout the latest on:

    The PolyWorks Update Training and Metrology Show
  • Free weekly drop-in sessions

    Free weekly drop-in sessions

    Take advantage of our PolyWorks® Engineers’ expertise by booking a free drop-in session at our offices in Barford. If you require some guidance, practical support or just want to speak to the experts then get in touch now. Available every Friday, simply book an appointment and let us help.

    Book an appointment
  • Remote Access

    Remote Access

    Using GoToAssist, we can offer online remote support to help guide you and find the answers you need

    Get started with Fast Support
  • Predictable Budgeting

    Predictable Budgeting

    PolyWorks® Annual Support Contracts (ASC) are renewed each year allowing you to introduce predictable annual payments into your budget planning cycle. This ensures you always have access to the latest version of software.

    Check out the latest available version

Check out our FAQs page for a quick-fix solution.

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How it works

  1. The first year of your PolyWorks® Annual Support Contract (ASC) is automatically included with every license purchased

  2. After the first year, your PolyWorks® support contract is renewed annually

How to renew

A quote is automatically sent 2-3 months prior to your current maintenance expiry date. If your maintenance has lapsed and you would like to renew your contract, contact us now!

Renew now